ISO/IEC 20000-1
The specifications you certify against, to effectively manage the delivery of IT services.
ISO 20000 · IT service quality
ISO 20000: IT service quality management
Prove the efficiency of your IT services and strengthen your image with an internationally certifiable standard.
What is ISO 20000?
Efficient, business-oriented IT services
ISO/IEC 20000 sets out the methodology and requirements to build an efficient, high-quality IT Service Management System that adds value for your clients.
It's ideal for companies whose business centers on technology services, and it shows you're aligned with market best practices for continuous improvement.
Any IT service provider can implement it, regardless of size or location.
Structure
Two parts, one goal
ISO/IEC 20000-2
Industry best practices that guide service improvement and audit preparation against part 1.
Objectives
What the standard aims for
Integrated processes
Economic objectives achieved
Top quality, internally and for clients
Added value for your clients
Continuous improvement
Industry best practices
It shares the PDCA philosophy and the high-level structure of ISO standards, so it integrates easily with ISO 9001 and complements frameworks such as ITIL.
Implementation
Seven steps to certification
- 1Top management commitment.
- 2Initial assessment of the current state of IT service management.
- 3Detailed planning, with roles and responsibilities.
- 4Team training and awareness.
- 5Implementation of the improvements identified.
- 6Periodic internal audits.
- 7External certification audit.
Benefits
What your organization gains
Better service quality
A culture focused on quality and continuous improvement.
Regulatory compliance
Practices aligned with legal requirements.
Operational efficiency
Optimized internal processes.
Better communication
Between IT and the rest of the organization.
Risk management
Proactive identification of risks in service delivery.
Competitiveness and reputation
Internationally recognized backing.
Implement ISO 20000 in your company
We support you from the initial assessment to certification.